Blogs

RSNA 22 Round Up

By Jennifer Woods posted 12-06-2022
RSNA 2022 has come and gone, but it will not soon be forgotten. If you weren't able to make it, Healthcare News IT wrote a great article: 8 Interesting Exhibitors at #RSNA22 featuring Change Healthcare's own Sonia Gupta, MD Chief Medical Officer. Visit to hear Dr. Gupta talk about Change Healthcare's platform and to discuss some of the challenges in moving from traditional on-prem imaging solutions to one that is completely cloud-based. They also discussed hybrid environments, how AI can be more easily leveraged in a cloud environment, and the efficiencies cloud offers to radiologists as well as IT teams. Have a look at the interesting exhibitors, and feel ...

Day 1 and 2 of RSNA 22

By Jennifer Woods posted 11-28-2022
Day 1 and 2 are a wrap at RSNA 22. It's been a busy first couple of days meeting new people, connecting with colleagues, and enjoying lattes made right in our Change Healthcare booth. As you come up the escalators into the concourse, the first thing you see are the Change Healthcare columns that share our story. It's a great first impression that helps build the excitement. Walk through the space into the north exhibit hall and look up to see the Change Healthcare Clouds! Are you at RSNA 22 in Chicago? We would love to have a cup of coffee with you and talk about the Community. We also have daily talks with Google ...

Welcome to the Clinical Exchange Community

By Jonathan Vipperman posted 11-17-2022
Welcome to the Clinical Exchange Community Clinical Exchange is excited to be launching our presence on Change Healthcare’s Community! As the General Manager of Clinical Exchange, we are excited to make available these valuable resources and tools to our clients and prospects. Our aim is to make it easier than ever for our partners to access the resources they need and interact with our team of experts to get the most out of our solutions. Clinical Exchange already has over 120 EHRs, Digital Health, and Telehealth companies leveraging our platform which provides market leading ePrescribing and Lab Orders and Results. We also have over 600 unique labs ...

Coffee and Cloud the Perfect Blend

By Jennifer Woods posted 11-16-2022
We can’t wait to see you at RSNA 22! Are you attending RSNA November 27 th – Nov 30 th in Chicago? The Community Team will be there, and we would love to meet you. Stop by the Change Healthcare booth #7315 and have a cup of coffee on us! Come meet Jeni Woods, Director of Community Engagement & Content Strategy at Change Healthcare and Carolyn Reed, Director of Community Technology at Change Healthcare Let’s talk about Community, RSNA, Chicago, or even the weather. We would love to talk about our new Ideation Module where Enterprise Imaging customers can submit future product enhancements and ideas for Radiology PACS, Cardiology PACS, ...

Addressing the Mental Health Crisis in Kids: Collaboration and Technology Are Key

By Jennifer Woods posted 10-20-2022
This article was originally published in Healthcare IT TODAY on October 19, 2022 and is a guest article by Serrah Linares, Vice President of Partner Sales at Change Healthcare, and Rachel Mack Robinson, Founder and President at DotCom Therapy . Children in America were increasingly struggling with mental health before COVID-19, but the pandemic compounded an already growing crisis. Today in the U.S., nearly one in five children experience a mental health disorder. What’s just as alarming is that for every five children with a mental health disorder, only one will receive treatment. In October 2021, leading pediatric healthcare associations declared ...

Sharing Results After Clearance Implementation

By David Carr posted 08-25-2022
Hello Fellow Change Healthcare Users, I am an Applications Analyst at Beth Israel Lahey Health and posting here to share some information about the success we have experienced implementing Clearance at our community hospitals in Milton, Needham and Plymouth using Meditech Expanse. In short, after implementing Clearance at the above hospitals, we were able to achieve significantly improved eligibility workflows, end-user experience and greater response rates from payers. Among other results, we saw a 19.1% increase in real-time eligibility transactions. For those who are interested, details of the challenges we faced and the outcome of our efforts ...

A Successful HFMA conference!

By Jennifer Woods posted 07-12-2022
Change Healthcare’s Community Team joined Change Healthcare leadership and associates from Revenue Excellence at the Healthcare Financial Management Association’s ( HFMA ) annual conference at the end of June. HFMA is a professional membership organization that helps healthcare finance management executives and professionals navigate the complexities of the healthcare industry. From the Colorado Convention Center in Denver, home of the Big Blue Bear Change Healthcare went Above and Beyond to share with the healthcare industry the Power of the Platform. We introduced the Patient Engagement solution, an end-to-end ...

MAY IS MENTAL HEALTH AWARENESS MONTH

By Jennifer Woods posted 05-26-2022
The past few years, mental health has been getting the public attention it needs. May is Mental Health Awareness Month, and we know that mental health is equally as important as physical health – the two are connected in many ways. At Change Healthcare we have many behavioral health partners who do everything from connecting patients to providers, aid in scheduling/billing, provide platforms for telehealth, and helping patients access appropriate resources. We are fortunate to have so many partners that cover many of the aspects of mental health care and we take great pride in the work we help them do daily. Here are some of Change Healthcare's Partners ...

Migrating to the Amazon Web Services (AWS) Cloud Platform

By Vanessa Dzialakiewicz posted 03-31-2022
The focus of Change Healthcare is addressing healthcare’s biggest challenges by developing a stronger and more efficient healthcare system with our comprehensive suite of software, analytics, technology-enabled services, and network solutions for payers and providers. As part of that effort, we are migrating some Change Healthcare solutions from our data centers to the Amazon Web Services (AWS) cloud platform ®. This industry-leading platform will enable us to provide you with more reliable system availability and performance, rapid deployment of new product features, and enhanced security controls. We’re excited to share that Revenue Performance ...

Our HIMSS22 Community Team Wrap-up

By Kendall Joseph posted 03-21-2022
The best thing about HIMSS22 in Orlando for the Change Healthcare Community team was being back in-person, meeting and talking to the people that make Community thrive. There was noticeable energy on the tradeshow floor as everyone seemed eager to make new connections and reconnect with old friends and colleagues. The Community sponsored photo booth was a big hit! On the first day we were happy to provide over 100 professional headshots to our customers, partners, associates, and new friends. You can read more about our first day at HIMSS22 here . Day two at HIMSS22 was our busiest day at the photo booth, with 222 professional headshots provided! There ...

Three Things We are Excited About at HIMSS22

By Kendall Joseph posted 03-08-2022
We are excited about the upcoming HIMSS22 Conference in Orlando! The speaker list is packed with thought leaders and luminaries. The Change Healthcare team is looking forward to meeting you and sharing the latest from our platform of services. Here are three things about HIMSS22 that we think will be fun and informative. The Thought Leaders and Influencers The Power of the Platform Meeting the Community Team Thought Leaders and Influencers One of the best parts of HIMSS is the engaging speakers from a variety of disciplines, and those from outside healthcare have some of the best attended sessions. Here are ones that catch our eye. ...

Meet the Sr. Product Manager for Revenue Performance Advisor (RPA)

By Vanessa Dzialakiewicz posted 12-02-2021
My name is Vanessa Dzialakiewicz and I serve as the Sr. Product Manager for RPA. I joined the team earlier this year and am extremely excited to deliver fresh and innovative enhancements to the platform. Over the past few months, we have evaluated the current features of RPA and have established a roadmap that will bring significant value to our customers once they migrate over to the cloud-based AWS infrastructure. The migration has been a long, aching journey, but once completed, we will be able to deploy enhancements more quickly and efficiently. It will be worth the wait 😊 One of my passions as a Product Manager is to listen to the voice of the ...

Establishing an Embedded Real-Time Eligibility Workflow Within Your System Just Got Easier!

By Denise Junkin posted 09-28-2021
As a product launch manager, I’m always excited to announce new products and features. Recently, a new Real-Time Eligibility API connection was added for Revenue Performance Advisor ! Both direct providers and partners interested in providing access to Eligibility from within their system will find that the API is an exciting addition to the eligibility connections for Revenue Performance Advisor (RPA). Here are the most popular questions I get asked about this new feature: What is an API? An API is an Application Programming Interface. It’s a technical and standard way for one party to communicate with another. It gives customers flexibility ...

Get to Know the Revenue Cycle Management Advisory Services Team and Educational Opportunities

By Sarah Droogsma posted 07-22-2021
Hello. I’m Sarah Droogsma and have been in Healthcare for over 20 years. Currently, I’m the senior manager of our Advisory Services team. The main role of the Advisory Services team is help you maximize the power of Change Healthcare’s Revenue cycle management solutions. The products Advisory Services team supports are the following: Clearance Patient Access Suite Assurance Reimbursement Management TM Acuity Revenue Cycle Analytics TM Pulse Revenue Cycle Benchmarking TM You can view an overview document about the Revenue Cycle Management Advisory Services here . The Advisory Services team helps review your goals and metrics and explain how ...

Customer Spotlight: Featuring Kumar Kedre of Grand Island Regional Medical Center

By Jasmine Hayward posted 07-08-2021
We sat down with Kumar Kedre from Grand Island Regional Medical Center to discuss his current role, his experiences and where he sees things going in the future of imaging. Name: Kumar Kedre (Enterprise Imaging Systems Administrator) Kumar Kedre Facility: Grand Island Regional Medical Center (Nebraska, USA) Products Used: Enterprise Imaging – Change Healthcare Radiology Solutions 14.0 Enterprise Imaging – Change Healthcare Cardiology Solutions 14.2 What is one thing you wish you knew sooner that you now know in your current role? When I started at this facility, I didn’t know Change Healthcare PACS, ...

What Are You Passionate About?

By Denise Junkin posted 07-01-2021
My name is Denise Junkin and I am a part of the Revenue Cycle Management Product Management team at Change Healthcare with a primary focus on product launches. My focus on launch management means I get the opportunity to work with product managers designing or growing our products as we respond to our clients’ needs. I manage the process of getting that new product, service, or enhancement to you, our users. Many times, that starts by defining the prototype or beta process for our client test users to provide feedback that help shape new products. The beta time period drives many launch initiatives and involves many of our internal teams. We work ...

Lessons Learned Over the Past Year: Leading in Challenging Times

By Gina Davis posted 06-16-2021
Hello, I am Gina Davis, the manager for the Provider Account Team in the Central Region with a dotted line to the Advocate Team, our Inside Account Management team. Prior to becoming a manager, I was an Account Manager for 10 years. The Provider Account Team is responsible for our top customers, fostering customer relationships, and growing product revenue. Our focus over the past two years is building strong partnerships and relationships with our customers. With the challenges of the last year, we had to get creative in how we’ve done that. Without travel, we’re still engaging with the right people, to better support the decision makers and influences within ...

APIs Are the Backbone of Our Digital Transformation in Healthcare

By Kelly Leo posted 06-02-2021
Application Programming Interfaces (APIs) are not new, but their use cases are expanding exponentially across the healthcare industry. To learn more about the changing API landscape, Change Healthcare commissioned national research to better understand how various constituents across healthcare––providers, payers, and healthcare technology companies––are using, benefiting from, and challenged by this transformative technology. View the report here. Some of the key findings include: Nine in 10 executives say APIs are quite important or mission-critical to their business. Spending on APIs will increase this year. Barriers to API adoption ...

Get the most from your APIs with ConnectCenter Demos

By Maria Marconi posted 05-25-2021
Wondering how to get the most out of our APIs? Watch this demo on ConnectCenter to learn how this free portal can be used to supplement your workflow far beyond the connectivity our APIs provide. ConnectCenter is a lightweight interface used to support our APIs and test transactions. Check the status of a claim, search for your previous claims and transactions, run reporting for your APIs, and more. *Watch the ConnectCenter Overview Here!* For more detailed demos of ConnectCenter and access to the ConnectCenter Support Guide, check out the 'ConnectCenter Information Folder' in the Library Tab

The Top Three Questions from Our Customers

By David Irvin posted 04-29-2021
The Top Three Questions from Our Customers #1 How do I manage my password? Password maintenance drives up to 50% of support calls for some products. To alleviate, we’re bringing self-service password maintenance to our customers who will no longer call for this. We’ll send a password reset to their email on file, and they’ll use a secure link to reset passwords. Office and C&DA password self-service is in production with great customer feedback. We’ll soon launch it for other RCM products like Assurance and Clearance. By reducing password maintenance calls, our support teams have more time to focus on tickets that require SME knowledge to resolve. ...