Thought Leadership Blogs

  • The Revenue Performance Advisor (RPA) support team serves RPA clients from small physician practices to large provider organizations. Our team is skilled to handle a variety of questions related to revenue cycle, from patient access and eligibility, to claim submissions, to ERA files, and more. Our customers face a variety of opportunities and challenges in running their businesses, especially given the impact of the COVID-19 pandemic. Prior to the pandemic, smaller healthcare practices were doing a lot to be safe, operating with decreased in-office patient visits and converting to new telehealth services where possible. As the pandemic took hold, the market saw a massive reduction in overall patient visits. Fortunately, in-person patient visits rebounded in mid-2020 as physician practices and facilities adapted to ongoing challenges and safety concerns. Overall numbers are nearly back ...

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  • My favorite thing about my job is helping my team make a difference, not only for our clients but for Change Healthcare. We are the face of our company. Working with my team, Provider Account Management, we are dedicated to the overall client relationship and it is truly fulfilling. I'm here to help support the team in their efforts to be the best they can be in their role. I’ve been with the Change Healthcare organization for the past 21 plus years and I’ve experienced the organizational growth and change. We are an agile, inclusive organization and truly value our employees and our clients. I enjoy helping the account management team make a difference for our clients. I assist in serving our clients better by providing mentoring, coaching, and team collaboration. We value our clients and as such, we provide a deeper level of communication by participating in client meetings, business, ...

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This month we would like to introduce Rick Gary, VP/COO for Enterprising Imaging. Rick comes with 40 years of experience in Operations, the last 20 specifically in Healthcare IT and Enterprise Imaging. In the different roles in his career, he led large scale, global services organizations to deliver and support Imaging solutions to healthcare providers around the world. In his current role Rick serves as VP/COO for Change Healthcare’s Enterprise Imaging group. In this role, Rick leads the Global Operations groups that plan, build, install, and train customers on our Enterprise Imaging solutions. Rick’s team also facilitates our staffing services, contracting, billing, and planning functions. Rick’s most recent passion is driving efficiency and quality in our deployment process to minimize clinical disruption and help our partners improve patient care for both current and future ...
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This month we would like to introduce Tomer Levy, VP/GM for Enterprising Imaging. Tomer Levy comes with over 20 years of experience in Healthcare IT and specifically Enterprise Imaging. In the different roles in his career, he led large scale development organization to deliver innovative solutions in Enterprise Imaging to healthcare providers around the world. In his current role Tomer serves as VP of Engineering for Change Healthcare’s Enterprise Imaging group. In this role Tomer leads the engineering group to innovate with one of the world’s largest installed base to improve patients’ and providers’ outcomes. Tomer’s most recent passion is the opportunity cloud computing offers Enterprise Imaging. Tomer and the best development team in the industry are building the world’s first cloud native Enterprise Imaging solution. This innovative solution will transform the enterprise Imaging ...
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When COVID-19 hit, the "Think, Plan, Act" motto evaporated and the Healthcare IT spectrum had to "Act, Think, Plan". Amid this pandemic, hospitals and IDNs scrambled to relocate Radiologists and Cardiologists to work from home, shift go-live plans, and determine how they would get support from their vendors to meet these challenges. I am proud to be part of an amazing Enterprise Imaging team at Change Healthcare who met this challenge with innovation and creativity at every turn. The importance of these imaging systems forced Change Healthcare to quickly innovate remote education and support models and create new workflows to prioritize COVID-19 clinical image findings. I witnessed teams of customer subject matter experts and Change Healthcare imaging experts pull solutions together in a matter of hours that had an immediate impact on patient care. These solutions ranged from logic that ...
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Recent Blogs List

  • Dear community members, Welcome to your new Change Healthcare Community! Over the past 12 months, our community team has been hard at work to roll out a platform that can easily facilitate peer-to-peer interaction, recognition of best practices, knowledge exchange, and celebrating your success. Our community value is driven by your participation and contributions and I would like to encourage you to ask questions, share your knowledge, provide feedback, and connect with ...

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