Change Healthcare Blogs

Hello. I’m Sarah Droogsma and have been in Healthcare for over 20 years. Currently, I’m the senior manager of our Advisory Services team. The main role of the Advisory Services team is help you maximize the power of Change Healthcare’s Revenue cycle management solutions. The products Advisory Services team supports are the following: Clearance Patient Access Suite Assurance Reimbursement Management TM Acuity Revenue Cycle Analytics TM Pulse Revenue Cycle Benchmarking TM You can view an overview document about the Revenue Cycle Management Advisory Services here . The Advisory Services team helps review your goals and metrics and explain how ...
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We sat down with Kumar Kedre from Grand Island Regional Medical Center to discuss his current role, his experiences and where he sees things going in the future of imaging. Name: Kumar Kedre (Enterprise Imaging Systems Administrator) Kumar Kedre Facility: Grand Island Regional Medical Center (Nebraska, USA) Products Used: Enterprise Imaging – Change Healthcare Radiology Solutions 14.0 Enterprise Imaging – Change Healthcare Cardiology Solutions 14.2 What is one thing you wish you knew sooner that you now know in your current role? When I started at this facility, I didn’t know Change Healthcare PACS, ...
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My name is Denise Junkin and I am a part of the Revenue Cycle Management Product Management team at Change Healthcare with a primary focus on product launches. My focus on launch management means I get the opportunity to work with product managers designing or growing our products as we respond to our clients’ needs. I manage the process of getting that new product, service, or enhancement to you, our users. Many times, that starts by defining the prototype or beta process for our client test users to provide feedback that help shape new products. The beta time period drives many launch initiatives and involves many of our internal teams. We work together ...
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Hello, I am Gina Davis, the manager for the Provider Account Team in the Central Region with a dotted line to the Advocate Team, our Inside Account Management team. Prior to becoming a manager, I was an Account Manager for 10 years. The Provider Account Team is responsible for our top customers, fostering customer relationships, and growing product revenue. Our focus over the past two years is building strong partnerships and relationships with our customers. With the challenges of the last year, we had to get creative in how we’ve done that. Without travel, we’re still engaging with the right people, to better support the decision makers and influences within ...
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Application Programming Interfaces (APIs) are not new, but their use cases are expanding exponentially across the healthcare industry. To learn more about the changing API landscape, Change Healthcare commissioned national research to better understand how various constituents across healthcare––providers, payers, and healthcare technology companies––are using, benefiting from, and challenged by this transformative technology. View the report here. Some of the key findings include: Nine in 10 executives say APIs are quite important or mission-critical to their business. Spending on APIs will increase this year. Barriers to API adoption ...
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Wondering how to get the most out of our APIs? Watch this demo on ConnectCenter to learn how this free portal can be used to supplement your workflow far beyond the connectivity our APIs provide. ConnectCenter is a lightweight interface used to support our APIs and test transactions. Check the status of a claim, search for your previous claims and transactions, run reporting for your APIs, and more. *Watch the ConnectCenter Overview Here!* For more detailed demos of ConnectCenter and access to the ConnectCenter Support Guide, check out the 'ConnectCenter Information Folder' in the Library Tab
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The Top Three Questions from Our Customers #1 How do I manage my password? Password maintenance drives up to 50% of support calls for some products. To alleviate, we’re bringing self-service password maintenance to our customers who will no longer call for this. We’ll send a password reset to their email on file, and they’ll use a secure link to reset passwords. Office and C&DA password self-service is in production with great customer feedback. We’ll soon launch it for other RCM products like Assurance and Clearance. By reducing password maintenance calls, our support teams have more time to focus on tickets that require SME knowledge to resolve. ...
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As I reflect upon what an entirely unprecedented year of quarantine, isolation, and unique challenges this pandemic has offered us, I am forced to reflect upon some of the singular opportunities it provided us to stretch and grow both personally and professionally. What occurred to me is that while there were incredible challenges, there were also parts that I hope we carry forward into the second half of the year when we have a quiet moment of reflection. A few of the items that I carry forward are: Slowing down -- As a world we very much hit the brakes in 2020, and while it was entirely shocking to have offices and schools shuttered in an almost apocalyptic ...
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I’m often asked by engineers and product managers how do I start using Change Healthcare APIs and who do I go to with questions. That’s exactly why we built this community – for you to learn, engage and more easily and quickly get your questions answered. The online Community will give you with access to: The ability to ask questions, share best practices and connect with Change Healthcare product experts and peers. Product tips, tricks and advice designed to save you time and increase your efficiency. Thought leadership content that delivers timely information and educational opportunities to help you improve financial performance. API documentation ...
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This month we would like to introduce Rick Gary, VP/COO for Enterprising Imaging. Rick comes with 40 years of experience in Operations, the last 20 specifically in Healthcare IT and Enterprise Imaging. In the different roles in his career, he led large scale, global services organizations to deliver and support Imaging solutions to healthcare providers around the world. In his current role Rick serves as VP/COO for Change Healthcare’s Enterprise Imaging group. In this role, Rick leads the Global Operations groups that plan, build, install, and train customers on our Enterprise Imaging solutions. Rick’s team also facilitates our staffing services, contracting, ...
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The Revenue Performance Advisor (RPA) support team serves RPA clients from small physician practices to large provider organizations. Our team is skilled to handle a variety of questions related to revenue cycle, from patient access and eligibility, to claim submissions, to ERA files, and more. Our customers face a variety of opportunities and challenges in running their businesses, especially given the impact of the COVID-19 pandemic. Prior to the pandemic, smaller healthcare practices were doing a lot to be safe, operating with decreased in-office patient visits and converting to new telehealth services where possible. As the pandemic took hold, the market ...
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My favorite thing about my job is helping my team make a difference, not only for our clients but for Change Healthcare. We are the face of our company. Working with my team, Provider Account Management, we are dedicated to the overall client relationship and it is truly fulfilling. I'm here to help support the team in their efforts to be the best they can be in their role. I’ve been with the Change Healthcare organization for the past 21 plus years and I’ve experienced the organizational growth and change. We are an agile, inclusive organization and truly value our employees and our clients. I enjoy helping the account management team make a difference for ...
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It is time to reflect as our year ends, and another begins. 2020 has been an unprecedented year in many ways, and we have all been impacted in one way or another. My family and I live in Pennsylvania and every year during the holidays we travel to the Jersey Shore and Cape May. While this year, we will not be able to partake in our traditional candlelight walk to see the Victorian homes, we feel blessed that we are healthy and can be together as we close out the year. While 2020 may not have been what we expected, it has brought the opportunity for us to really reflect on our healthcare customers, and how much you do for all of us! Thank you for taking this ...
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This month we would like to introduce Tomer Levy, VP/GM for Enterprising Imaging. Tomer Levy comes with over 20 years of experience in Healthcare IT and specifically Enterprise Imaging. In the different roles in his career, he led large scale development organization to deliver innovative solutions in Enterprise Imaging to healthcare providers around the world. In his current role Tomer serves as VP of Engineering for Change Healthcare’s Enterprise Imaging group. In this role Tomer leads the engineering group to innovate with one of the world’s largest installed base to improve patients’ and providers’ outcomes. Tomer’s most recent passion is the opportunity ...
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When COVID-19 hit, the "Think, Plan, Act" motto evaporated and the Healthcare IT spectrum had to "Act, Think, Plan". Amid this pandemic, hospitals and IDNs scrambled to relocate Radiologists and Cardiologists to work from home, shift go-live plans, and determine how they would get support from their vendors to meet these challenges. I am proud to be part of an amazing Enterprise Imaging team at Change Healthcare who met this challenge with innovation and creativity at every turn. The importance of these imaging systems forced Change Healthcare to quickly innovate remote education and support models and create new workflows to prioritize COVID-19 clinical ...
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