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  • The Revenue Performance Advisor (RPA) support team serves RPA clients from small physician practices to large provider organizations. Our team is skilled to handle a variety of questions related to revenue cycle, from patient access and eligibility, to claim submissions, to ERA files, and more. Our customers face a variety of opportunities and challenges in running their businesses, especially given the impact of the COVID-19 pandemic. Prior to the pandemic, smaller healthcare practices were doing a lot to be safe, operating with decreased in-office patient visits and converting to new telehealth services where possible. As the pandemic took hold, the market saw a massive reduction in overall patient visits. Fortunately, in-person patient visits rebounded in mid-2020 as physician practices and facilities adapted to ongoing challenges and safety concerns. Overall numbers are nearly back ...

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  • My favorite thing about my job is helping my team make a difference, not only for our clients but for Change Healthcare. We are the face of our company. Working with my team, Provider Account Management, we are dedicated to the overall client relationship and it is truly fulfilling. I'm here to help support the team in their efforts to be the best they can be in their role. I’ve been with the Change Healthcare organization for the past 21 plus years and I’ve experienced the organizational growth and change. We are an agile, inclusive organization and truly value our employees and our clients. I enjoy helping the account management team make a difference for our clients. I assist in serving our clients better by providing mentoring, coaching, and team collaboration. We value our clients and as such, we provide a deeper level of communication by participating in client meetings, business, ...

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As I reflect upon what an entirely unprecedented year of quarantine, isolation, and unique challenges this pandemic has offered us, I am forced to reflect upon some of the singular opportunities it provided us to stretch and grow both personally and professionally. What occurred to me is that while there were incredible challenges, there were also parts that I hope we carry forward into the second half of the year when we have a quiet moment of reflection. A few of the items that I carry forward are: Slowing down -- As a world we very much hit the brakes in 2020, and while it was entirely shocking to have offices and schools shuttered in an almost apocalyptic nature, what it offered was a chance to slow down. To evaluate what really matters, to do more with less, to see and hear the things that perhaps we did not take the time to with our prior pace. I saw this at home and at work, ...
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