Change Healthcare Blogs

The past few years, mental health has been getting the public attention it needs. May is Mental Health Awareness Month, and we know that mental health is equally as important as physical health – the two are connected in many ways. At Change Healthcare we have many behavioral health partners who do everything from connecting patients to providers, aid in scheduling/billing, provide platforms for telehealth, and helping patients access appropriate resources. We are fortunate to have so many partners that cover many of the aspects of mental health care and we take great pride in the work we help them do daily. Here are some of Change Healthcare's Partners ...
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The focus of Change Healthcare is addressing healthcare’s biggest challenges by developing a stronger and more efficient healthcare system with our comprehensive suite of software, analytics, technology-enabled services, and network solutions for payers and providers. As part of that effort, we are migrating some Change Healthcare solutions from our data centers to the Amazon Web Services (AWS) cloud platform ®. This industry-leading platform will enable us to provide you with more reliable system availability and performance, rapid deployment of new product features, and enhanced security controls. We’re excited to share that Revenue Performance ...
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The best thing about HIMSS22 in Orlando for the Change Healthcare Community team was being back in-person, meeting and talking to the people that make Community thrive. There was noticeable energy on the tradeshow floor as everyone seemed eager to make new connections and reconnect with old friends and colleagues. The Community sponsored photo booth was a big hit! On the first day we were happy to provide over 100 professional headshots to our customers, partners, associates, and new friends. You can read more about our first day at HIMSS22 here . Day two at HIMSS22 was our busiest day at the photo booth, with 222 professional headshots provided! There ...
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We are excited about the upcoming HIMSS22 Conference in Orlando! The speaker list is packed with thought leaders and luminaries. The Change Healthcare team is looking forward to meeting you and sharing the latest from our platform of services. Here are three things about HIMSS22 that we think will be fun and informative. The Thought Leaders and Influencers The Power of the Platform Meeting the Community Team Thought Leaders and Influencers One of the best parts of HIMSS is the engaging speakers from a variety of disciplines, and those from outside healthcare have some of the best attended sessions. Here are ones that catch our eye. ...
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My name is Vanessa Dzialakiewicz and I serve as the Sr. Product Manager for RPA. I joined the team earlier this year and am extremely excited to deliver fresh and innovative enhancements to the platform. Over the past few months, we have evaluated the current features of RPA and have established a roadmap that will bring significant value to our customers once they migrate over to the cloud-based AWS infrastructure. The migration has been a long, aching journey, but once completed, we will be able to deploy enhancements more quickly and efficiently. It will be worth the wait 😊 One of my passions as a Product Manager is to listen to the voice of the customer, ...
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As a product launch manager, I’m always excited to announce new products and features. Recently, a new Real-Time Eligibility API connection was added for Revenue Performance Advisor ! Both direct providers and partners interested in providing access to Eligibility from within their system will find that the API is an exciting addition to the eligibility connections for Revenue Performance Advisor (RPA). Here are the most popular questions I get asked about this new feature: What is an API? An API is an Application Programming Interface. It’s a technical and standard way for one party to communicate with another. It gives customers flexibility ...
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Hello. I’m Sarah Droogsma and have been in Healthcare for over 20 years. Currently, I’m the senior manager of our Advisory Services team. The main role of the Advisory Services team is help you maximize the power of Change Healthcare’s Revenue cycle management solutions. The products Advisory Services team supports are the following: Clearance Patient Access Suite Assurance Reimbursement Management TM Acuity Revenue Cycle Analytics TM Pulse Revenue Cycle Benchmarking TM You can view an overview document about the Revenue Cycle Management Advisory Services here . The Advisory Services team helps review your goals and metrics and explain how ...
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We sat down with Kumar Kedre from Grand Island Regional Medical Center to discuss his current role, his experiences and where he sees things going in the future of imaging. Name: Kumar Kedre (Enterprise Imaging Systems Administrator) Kumar Kedre Facility: Grand Island Regional Medical Center (Nebraska, USA) Products Used: Enterprise Imaging – Change Healthcare Radiology Solutions 14.0 Enterprise Imaging – Change Healthcare Cardiology Solutions 14.2 What is one thing you wish you knew sooner that you now know in your current role? When I started at this facility, I didn’t know Change Healthcare PACS, ...
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My name is Denise Junkin and I am a part of the Revenue Cycle Management Product Management team at Change Healthcare with a primary focus on product launches. My focus on launch management means I get the opportunity to work with product managers designing or growing our products as we respond to our clients’ needs. I manage the process of getting that new product, service, or enhancement to you, our users. Many times, that starts by defining the prototype or beta process for our client test users to provide feedback that help shape new products. The beta time period drives many launch initiatives and involves many of our internal teams. We work together ...
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Hello, I am Gina Davis, the manager for the Provider Account Team in the Central Region with a dotted line to the Advocate Team, our Inside Account Management team. Prior to becoming a manager, I was an Account Manager for 10 years. The Provider Account Team is responsible for our top customers, fostering customer relationships, and growing product revenue. Our focus over the past two years is building strong partnerships and relationships with our customers. With the challenges of the last year, we had to get creative in how we’ve done that. Without travel, we’re still engaging with the right people, to better support the decision makers and influences within ...
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Application Programming Interfaces (APIs) are not new, but their use cases are expanding exponentially across the healthcare industry. To learn more about the changing API landscape, Change Healthcare commissioned national research to better understand how various constituents across healthcare––providers, payers, and healthcare technology companies––are using, benefiting from, and challenged by this transformative technology. View the report here. Some of the key findings include: Nine in 10 executives say APIs are quite important or mission-critical to their business. Spending on APIs will increase this year. Barriers to API adoption ...
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Wondering how to get the most out of our APIs? Watch this demo on ConnectCenter to learn how this free portal can be used to supplement your workflow far beyond the connectivity our APIs provide. ConnectCenter is a lightweight interface used to support our APIs and test transactions. Check the status of a claim, search for your previous claims and transactions, run reporting for your APIs, and more. *Watch the ConnectCenter Overview Here!* For more detailed demos of ConnectCenter and access to the ConnectCenter Support Guide, check out the 'ConnectCenter Information Folder' in the Library Tab
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The Top Three Questions from Our Customers #1 How do I manage my password? Password maintenance drives up to 50% of support calls for some products. To alleviate, we’re bringing self-service password maintenance to our customers who will no longer call for this. We’ll send a password reset to their email on file, and they’ll use a secure link to reset passwords. Office and C&DA password self-service is in production with great customer feedback. We’ll soon launch it for other RCM products like Assurance and Clearance. By reducing password maintenance calls, our support teams have more time to focus on tickets that require SME knowledge to resolve. ...
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As I reflect upon what an entirely unprecedented year of quarantine, isolation, and unique challenges this pandemic has offered us, I am forced to reflect upon some of the singular opportunities it provided us to stretch and grow both personally and professionally. What occurred to me is that while there were incredible challenges, there were also parts that I hope we carry forward into the second half of the year when we have a quiet moment of reflection. A few of the items that I carry forward are: Slowing down -- As a world we very much hit the brakes in 2020, and while it was entirely shocking to have offices and schools shuttered in an almost apocalyptic ...
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I’m often asked by engineers and product managers how do I start using Change Healthcare APIs and who do I go to with questions. That’s exactly why we built this community – for you to learn, engage and more easily and quickly get your questions answered. The online Community will give you with access to: The ability to ask questions, share best practices and connect with Change Healthcare product experts and peers. Product tips, tricks and advice designed to save you time and increase your efficiency. Thought leadership content that delivers timely information and educational opportunities to help you improve financial performance. API documentation ...
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