For New Community Customers

Creating a Community Account

If you need to sign up for a Community account, please follow the steps below. 

If you have a Community account but are having trouble accessing that account, please complete the form here so that we can trouble-shoot the issue and respond to you.

  1. Navigate to https://community.optum.com/home and select "Register"
  2. You will be directed to the Optum Community Access Management page, enter Community in the Organization text box and then select the "Search" button.
  3. After clicking "Search" Community will appear on the next screen with an empty checkbox. Select the checkbox next to Community and then click "Next"
  4. You will then be asked to enter your Community registration information.
  5. You will be asked to verify your information and then click submit
  6. Once confirmed, a "Success" message will appear in green at the top of the page. 
  7. After selecting "Close" you will be re-directed to the login page. If you already have your One Healthcare ID you can proceed to login. If you do not have your One Healthcare ID, please proceed with the following steps.
  8. After registering for a Community account, you will receive the following email from donotreply@optum.com
  9. Your account will be approved within 2-3 business days. Once approved you will receive another email from donotreply@optum.com asking you to complete your registration. 
  10. Select the "Complete Registration" button, you will be directed to the One Healthcare ID registration page. Click to create a One Healthcare ID. 
  11. A registration page will open. Please complete all required fields to create a work account and click "continue"
    The next step is CRITICAL to successfully enrolling your
    One Healthcare ID to the Community site.
  12. After you create your One Healthcare ID you will be asked to asked to activate your account via email. Click on the link in the activation email, and then enter the 10-digit verification code. 
  13. After activation you can use your One Healthcare ID to access Community. When you select "Log In"  you will be directed to Optum Insight login screen, please select the One Healthcare ID button.
  14. On the One Healthcare ID screen you will need to enter your One Healthcare username or email address and password that you created. 
  15. You may be asked an additional security question. 
  16. Upon completion you will be directed back to the Community homepage. You will know you have successfully logged in when you see your name on the top of Community.